Reference

Legal Access, Data, and Requests

Our legal page explains how access, data, cookies, and request handling work before you open an account.

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What This Legal Page Covers

caqurbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page sets the rules for how we handle access, account data, cookies, and request handling on caqurbet. If you open from Jakarta or another supported area, the same checks apply: your account details must match your registered phone number, and any access step depends on

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local law and is available only where local law permits. When you send value through DANA, OVO, GoPay, or QRIS, we keep the reference we need for reconciliation, fraud checks, and support follow-up. We do not treat every record the same; some details stay longer because
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payment, dispute, or legal records require it. If a detail needs correction, you can ask from your signed-in account so we can confirm the right profile before changing it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

How To Reach Us

Our support desk handles legal requests through live chat and the form inside your account, so you do not need to open a new thread each time. Send the request from the registered profile, add the payment path you used, and we can match DANA, OVO, GoPay, or QRIS records without extra back-and-forth. We keep the same channel attached to the case until it is closed, which makes corrections and access checks easier to track.

Team online

Live Chat

Open chat from the footer when you need a legal check, and send your registered phone number plus the last DANA, OVO, GoPay, or QRIS reference so we can match the right account.

Profile Form

Use the form inside your account for data access, correction, or removal requests. We keep the case in one place and reply there, which helps avoid repeated verification.

Threaded Reply

If chat is busy, leave one message and we attach it to the same case thread. That lets us continue the legal request without starting over from a new channel.

DATA HANDLING

How We Handle Your Data

This page is built around one rule: we collect only the account and device details needed to verify access, keep records, and answer change requests.

Data Use

We store your name, phone number, device type, login time, and payment reference only to verify access, answer requests, and keep the record needed by law. When a field is no longer needed, we archive or remove it.

Cookies

Session cookies keep you signed in, remember your language choice, and reduce repeat checks on mobile Chrome or Safari. If you clear them from the browser menu, the next visit asks you to sign in again.

Account Security

Sensitive edits need a fresh login check, and we may ask for a one-time code before a profile change or payment change. That step helps us stop unauthorised access without making routine sign-in harder.

Retention

We keep account and transaction logs only as long as we need them for support, disputes, tax, or legal requests. After that, the record is archived or removed under the rule that applies to it.

Request Changes

If your name, phone number, or device record changed, send the request from the registered account and tell us exactly what should change. We confirm by matching the current profile with the last known payment path.

Contact Legal

For access, correction, or removal requests, use chat or the in-account form and choose the legal subject line. We answer in the same thread and keep the request attached to your profile until it is closed.

Legal Questions About Your Account

These are the questions we hear when you check access, data, or correction steps before creating an account. If your answer depends on local law, we keep the explanation in the same thread and point you to the right request path. You can start from live chat or the account form, and DANA, OVO, GoPay, or QRIS references help us match the record fast without making you repeat the same details.

We keep the details needed to verify access, answer requests, and meet legal record duties: your name, phone number, device data, session logs, and the payment reference from DANA, OVO, GoPay, or QRIS.

Yes. Send the request from your registered account or chat thread, and we will confirm your identity before sharing a readable copy. If local law restricts a field, we explain why that part stays back.

Cookies remember your session and language choice so you do not need to log in again on every visit. If you clear them in Chrome, Safari, or another browser, the site will ask you to sign in again.

Access depends on local law and is available only where local law permits. If your region is not supported, the login page may block entry or stop the account step before anything is created.

Use the in-account form with your registered phone number and tell us exactly what must change. We verify the request against your existing record and, when needed, the latest payment route you used.

We keep logs for the period needed for support, security, disputes, tax, and legal requests, then archive or remove them. The exact period can change by record type and the law that applies.

Start with live chat or the profile form and choose the legal subject. If we need more proof, we ask inside the same thread so you do not repeat your details in another channel.

Legal Access, Data, and Requests

How To Reach Us

Live Chat

Profile Form

Threaded Reply

How We Handle Your Data

Data Use

Cookies

Account Security

Retention

Request Changes

Contact Legal

Legal Questions About Your Account

01 What data do you keep from my account?

02 Can I ask for a copy of my data?

03 How do cookies work on my phone?

04 When can I access the service?

05 How do I correct my account details?

06 How long do you keep records?

07 Who do I contact for a legal request?

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